Terms and Conditions

Last Updated: December 20, 2025

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the website loftinspection.co.uk (the “Website”) and the services provided by Home Comfort Solutions Ltd, trading as Loft Inspection Services (“we,” “us,” “our,” or “the Company”). By accessing the Website or engaging our services, you agree to be bound by these Terms.

Company Details:

• Trading Name: Loft Inspection Services
• Legal Entity: Home Comfort Solutions Ltd
• Service Areas: Dorset, Bournemouth, Poole & Christchurch

If you do not agree with these Terms, please do not use our Website or services.

2. Definitions

• “Client” or “you” refers to the person or entity engaging our services
• “Property” refers to the residential or commercial premises subject to inspection or insulation services
• “Services” includes loft inspections, air quality testing, damp inspections, insulation installation, and related services
• “Inspection Report” refers to the documented findings from our loft inspection services
• “Free Loft Inspection” refers to our complimentary initial assessment service

3. Services Provided

3.1 Scope of Services

We provide the following services:

• Mould inspection and testing
• Indoor air quality testing
• Damp inspection and diagnosis
• Speciality testing for specific toxins and pollutants
• Heat loss calculations and energy efficiency assessments
• Loft insulation installation (where applicable)
• EPC rating consultancy

3.2 Free Loft Inspection

Our free loft inspection is offered as an initial assessment service. This inspection:

• Is provided at no cost to qualifying properties within our service area
• Includes a basic visual inspection and preliminary assessment
• May not include comprehensive testing or detailed reports (which may be subject to additional charges)
• Does not obligate you to proceed with any paid services
• Is subject to availability and scheduling

3.3 Limitations

• Our services are limited to loft spaces and do not constitute a full structural survey
• We are not building surveyors or structural engineers unless specifically stated
• Our recommendations are based on visual inspection and testing equipment readings
• We cannot guarantee detection of all defects or hazards
• Some issues may be concealed or inaccessible during inspection

4. Booking and Appointments

4.1 Booking Process

To book an inspection, you must:

• Complete the contact form on our Website with accurate information
• Provide your full name, telephone number, email address, and property address
• Respond to our team’s communication to confirm appointment details

4.2 Access Requirements

You must ensure:

• Safe and unobstructed access to the loft space
• The loft hatch is accessible
• Electricity supply is available if required
• Any pets are secured during the visit
• Someone over 18 years old is present during the inspection

4.3 Cancellations and Rescheduling

• You may cancel or reschedule with at least 24 hours’ notice without charge
• Cancellations with less than 24 hours’ notice may result in a cancellation fee
• We reserve the right to cancel or reschedule appointments due to unforeseen circumstances

5. Pricing and Payment

5.1 Free Inspection

The initial loft inspection is provided free of charge, subject to the terms outlined in Section 3.2.

5.2 Additional Services

• Prices for insulation installation and additional testing services will be provided in a written quotation
• All prices are in British Pounds (GBP) and include VAT where applicable
• Quotations are valid for 30 days unless otherwise stated
• We reserve the right to adjust prices if unforeseen circumstances arise

5.3 Payment Terms

• Payment terms will be specified in your quotation or invoice
• Deposits may be required for insulation installation projects
• Final payment is due upon completion of works unless otherwise agreed
• We accept payment by bank transfer, debit card, or credit card
• Late payments may incur interest charges

6. Inspection Reports and Findings

6.1 Report Delivery

• Inspection reports will be provided within 7-14 business days of the inspection
• Reports are delivered electronically unless otherwise requested
• Reports are for the use of the named client only

6.2 Accuracy and Limitations

• Reports are based on conditions observed at the time of inspection
• We use industry-standard testing equipment calibrated to manufacturer specifications
• Results are accurate to the extent of the equipment’s capabilities
• Hidden defects or conditions not visible during inspection cannot be reported
• We do not provide legal or definitive assessments of health risks

6.3 Use of Reports

• Reports are intended for information and guidance purposes
• They should not be solely relied upon for property purchase decisions
• You should seek independent professional advice where necessary
• Reports may not be reproduced or distributed without our written consent

7. Insulation Installation Services

7.1 Installation Work

Where we provide insulation installation:

• Work will be carried out by qualified and experienced technicians
• We will comply with all relevant building regulations and standards
• Materials used will meet or exceed industry standards
• A certificate of completion will be provided where applicable

7.2 Preparation and Access

You must ensure:

• The loft space is cleared of personal belongings
• Adequate access is maintained throughout the installation period
• Water and electricity supplies are available if required
• Any existing insulation defects are disclosed

7.3 Guarantees and Warranties

• Workmanship is guaranteed for a specified period (detailed in your contract)
• Material warranties are provided by the manufacturer
• Guarantees are void if unauthorized alterations are made
• Regular maintenance and proper use of loft space is required

8. Health and Safety

8.1 Our Responsibilities

We will:

• Conduct all work in accordance with Health and Safety regulations
• Carry appropriate insurance coverage
• Use appropriate personal protective equipment
• Ensure safe working practices at all times

8.2 Your Responsibilities

You must:

• Disclose any known hazards (e.g., asbestos, structural concerns)
• Ensure the property is safe for our team to access
• Warn us of any pets, alarms, or other potential issues
• Not enter work areas without permission during installation

8.3 Hazardous Materials

• If we discover suspected asbestos or other hazardous materials, work will cease immediately
• You will be responsible for professional removal and disposal
• We are not licensed asbestos removers

9. Liability and Insurance

9.1 Our Liability

• We maintain public liability insurance of £5,000,000 (or higher)
• Our liability for negligence or breach of contract is limited to the value of the services provided
• We are not liable for consequential losses, lost profits, or indirect damages
• We are not liable for pre-existing defects or conditions

9.2 Client Responsibilities

You are responsible for:

• Maintaining adequate building and contents insurance
• Damage to our equipment caused by your negligence
• Disclosure of all material facts relevant to our services
• Obtaining necessary permissions for works (e.g., from landlords)

9.3 Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including severe weather, pandemics, or government restrictions.

10. Data Protection and Privacy

10.1 Personal Information

We collect and process personal data in accordance with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Our Privacy Policy (available on our Website)

10.2 Information We Collect

This includes:

• Contact details (name, address, email, telephone)
• Property information
• Payment information
• Communication records

10.3 Use of Information

We use your information to:

• Provide our services
• Process payments
• Communicate with you
• Comply with legal obligations
• Improve our services

Your data will not be sold to third parties. For full details, please refer to our Privacy Policy.

11. Photography and Marketing

11.1 Property Photography

• We may take photographs during inspections for record-keeping
• Photographs may be used in reports and internal documentation
• We will request separate consent for use in marketing materials

11.2 Testimonials and Reviews

• We may request feedback and testimonials
• You consent to reasonable use of your testimonial in our marketing
• You may request removal of your testimonial at any time
• Testimonials may be edited for length or clarity

12. Intellectual Property

12.1 Ownership

• All content on our Website is owned by or licensed to us
• This includes text, images, logos, reports, and methodologies
• You may not reproduce, distribute, or modify our content without permission

12.2 Website Use

You may:

• View and print pages for personal use
• Share our Website URL with others

You may not:

• Copy content for commercial purposes
• Scrape or systematically extract data
• Create derivative works from our content

13. Third-Party Links and Services

Our Website may contain links to third-party websites. We are not responsible for:

• The content of external websites
• The privacy practices of third parties
• Goods or services obtained from third parties

14. Complaints and Disputes

14.1 Complaints Procedure

If you are dissatisfied with our services:

1. Contact us in writing detailing your complaint
2. We will acknowledge receipt within 5 business days
3. We will investigate and respond within 28 days
4. If unresolved, we will work with you to find a solution

14.2 Dispute Resolution

• We encourage resolution through direct communication
• If disputes cannot be resolved, mediation may be considered
• Legal disputes are subject to the jurisdiction of the courts of England and Wales

15. Termination

15.1 By You

You may terminate our services:

• By providing written notice before work commences
• Cancellation fees may apply as per Section 4.3
• Payment for completed work remains due

15.2 By Us

We may terminate our services if:

• You breach these Terms
• You fail to provide access or information
• Payment is not received when due
• Circumstances make performance impossible or unsafe

16. Amendments to Terms

We reserve the right to modify these Terms at any time. Changes will be:

• Posted on our Website with a revised “Last Updated” date
• Effective immediately for new users
• Notified to existing clients where material changes occur

Continued use of our services after changes constitutes acceptance of the revised Terms.

17. General Provisions

17.1 Entire Agreement

These Terms, together with any quotation or contract, constitute the entire agreement between you and us.

17.2 Severability

If any provision is found to be invalid or unenforceable, the remaining provisions remain in full effect.

17.3 Waiver

Failure to enforce any right or provision does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign your rights or obligations without our written consent. We may assign our rights to a successor company.

17.5 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Information

For questions about these Terms or our services, please contact us:

Loft Inspection Services
Home Comfort Solutions Ltd

Website: https://loftinspection.co.uk/
Contact Form: https://loftinspection.co.uk/contact-us/

By using our Website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.