Privacy Policy

Last Updated: December 15, 2025

1. Introduction

Loft Inspection (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website loftinspection.co.uk and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request a loft inspection or quote
Contact us via email, phone, or contact forms
Subscribe to our newsletter
Create an account on our website

This information may include:

Name and contact details (email address, phone number, postal address)
Property address and details
Payment information
Correspondence with us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our loft inspection services
Process your requests and bookings
Communicate with you about appointments, services, and updates
Send you marketing communications (with your consent)
Improve our website and services
Respond to your enquiries and provide customer support
Comply with legal obligations
Detect and prevent fraud or security issues

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Contract Performance: To provide the services you have requested
Legitimate Interests: To improve our services and communicate with you
Consent: For marketing communications and non-essential cookies
Legal Obligation: To comply with applicable laws and regulations

5. Sharing Your Information

We may share your information with:

Service Providers: Third parties who assist us in operating our business (e.g., payment processors, scheduling systems, email services)
Professional Advisers: Accountants, lawyers, and other professional advisers
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with any merger, sale, or acquisition of our business

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:

Customer records: 7 years (for tax and legal purposes)
Marketing data: Until you unsubscribe or request deletion
Website analytics: 26 months

7. Your Rights

Under UK GDPR, you have the right to:

Access: Request copies of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data
Restriction: Request limitation of processing
Portability: Request transfer of your data
Objection: Object to processing of your data
Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the details in Section 12.

8. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.